Leicester is one of the most linguistically and culturally diverse cities in the country, and a healthcare website that assumes a single kind of reader will lose patients before it ever explains what it offers. Clear, plain-English writing and genuinely accessible pages are not a nice-to-have here; they are how a private practice reaches the whole city rather than a fraction of it.
It is also a city where private treatment usually gets decided against an NHS alternative, served locally by the NHS Leicester, Leicestershire and Rutland Integrated Care Board. Patients want a plain answer to a plain question — what would I get privately, what would it cost over time, and is it worth it compared with waiting — and a website earns their trust by answering it directly, not around it.